TERMS AND CONDITIONS

*** If changes or corrections are required, please reply to the email confirmation at least 4 hours prior to your confirmed pick up ***
*** For time-sensitive changes or cancellations, please call us at 1-800-268-4967 for immediate assistance ***

Cancellation Policy
* 4 hour prior notice for SEDAN cancellations/changes. 
* 8 hours prior notice for SUV & VAN reservations.
* 24 hours prior notice for 8-Passenger STRETCH.
* 72 hours prior notice for our 18-PAX MINI-COACH.
* 14 Days prior notice for ALL OTHER COACHES or (full) charges will apply. 
* For pickup locations outside of Toronto, change/cancellation times may vary, please inquire at the time of booking.

No Show Policy 
If a customer fails to show at the designated pick-up location, a "No Show" fee equal to the cost of the trip plus the appropriate vehicle gratuity, applicable waiting time and all other out of pocket costs will be charged to that customer. If a customer cannot locate the driver, Rosedale Livery Limited (905) 677-9444 or 1-800-268-4967 must be called to avoid being charged a "No Show".

Additional Charges
All out of pocket charges including tolls, parking, airport fees, cellular use, chauffeur gratuity and taxes will be added to your bill, with final charge amount available approx. 1 week after service has been provided. Waiting time, if incurred, may result in additional charges. Please contact our office if a quotation is required for your records.